For six months, we helped UX department in building competence and awareness of user-centered design process in the technical teams of InsERT S.A. Conducting a series of trainings on good practices and the design process brought an understanding of the UX activities and empathy towards the needs of users. Today, several teams successfully use on a daily basis tools and techniques practiced at workshops.
The participants of User Experience Design and Usability trainings were very appreciative of the form of the workshops. The used methods were engaging and entertaining. Personally, I am happy to see the change in approach of thinking about users, products and services designed for them. Several months of cooperation with Iga allowed us to reach a common basis for design discussions between the UX team and programmers, testers or Product Managers.Katarzyna Lekka Lead UX Designer